Order processing

Once your order is submitted, you will receive an email confirmation that your order was received and is currently being processed. Please keep a copy of this page for your records, as it contains your order number.

If an order confirmation does not arrive within 24 hours of submission, please contact us by email at sales@naavaxosmetics.com. Once your order has been processed and is sent out for shipment, you will receive a separate shipping confirmation email.

Order status

If you have an account with us, you may check the status of your order by logging into your account and viewing your order history.

If you do not have an account, please contact us by email. Once your order has been shipped, you will receive a shipping confirmation email with your tracking number. You may use this number to track your package on the carrier's website.

Secure checkout

VeriSign SSL encryption: Naava Cosmetics understands how important security is when shopping online. We use Secure Socket Layer (SSL), the most advanced consumer online security technique to date.

Payment methods and terms

www.naavacosmetics.com only accepts payments by credit and debit cards - Visa, Mastercard and American Express. A promotional code can be used during the checkout process. For your security, your billing name and address must match that of the credit or debit card used for payment. We reserve the right to cancel any order that does not meet these criteria.

Sales tax

Sales tax will be charged on orders being shipped to the state of Virginia. For orders shipping to all other states, sales tax will not be charged.

Maximum purchase policy

We currently do not have any limit on quantity that can be purchased at this present time. So feel free to splurge.

Order modification or cancellation

If you would like to modify or cancel an order once it has been placed on our website, please contact customer service by email at sales@naavacosmetics.com. in order to modify or cancel your order as soon as possible. 
As orders are normally processed and shipped within 48-72 hours, we cannot guarantee that your request can be accommodated. If your order has already been shipped, you will need to follow our return/exchange procedures. For details on returning an order, please refer to the Return policy section.